Reporting Fraud and Quality of Care Complaints
Is one of your providers committing fraud? Are you not getting help from your support coordinator? Problems with your provider? Not getting a service you are approved for? You have some options.
Reporting Fraud – (From their website)
Here is the link to our webpage on how to report Fraud. https://www.azahcccs.gov/Fraud/ReportFraud/ It’s very easy to get to. We have a Fraud Prevention tab at the top of our home page and when you click on it Report Fraud pops right up. The phone number is easy to remember:
Reporting Quality of Care Complaints: AHCCCS Customer Service-If you would like to report a quality complaint or any other issue with respect to accessing services, you may call the AHCCCS Customer Service unit at:
602-364-4558 or 1-800-867-5808.
Below is the contact information for the Office of Family and Community Resources.(DDD grievance/complaint contact information) and the Office of Compliance and Review (DDD appeal process contact information).
Family and Community Resources
Front Desk: 602.542.6863
Office of Compliance and Review-602-771-8163
In addition, Please find the attached Family and Community Resources pamphlet in both English and Spanish to share with families. Please note the Office of Family and Community Resources assist with grievances/complaints and does not assist with the appeal process.